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ECIQUEST ECIQUEST ECIQUEST ECIQUEST ECIQUEST ECIQUEST
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Our Services
Business
Transcription
  • Voice-To-Text Conversion
  • Phone-to-CRM Solutions
  • Data Management
  • Data Entry
Legal
Scoping
  • Legal Transcription
Managed
Services
  • IT Back Office Support
  • IT Helpdesk Support
  • Data Centre Build Up

Why Outsource to ECIQuest?

Lower Cost

Global trend requires cost effective operations to be competitive. If you are operating in a country where cost of doing business is high then it makes sense to explore and establish back office processing collaboration with offshore companies in countries like the Philippines where skills are available at a much lower cost.

Skilled expertise

The Philippines has become a major player in the business process outsourcing field due to the availability of highly English speaking skills of various discipline and education.

Different time zone

Off shore companies and partners take advantage of the different time zone that allows work to continue even while the market is sleeping.

Focus on core competency

Operational efficiency is a given to compete in this highly globalized environment. Companies rely on mixing and matching internal and external resources to profound provision of efficient departmentalized skills, resources and expertise which many would refer to as best-business practice standards.

Expands business without fixed cost

A company will always leverage on others to grow its business. Collaborative partnerships to deliver back office support and standards on time allow a company to spread its wings and cover more business.

Corporate commitment at a lower cost

Corporate commitment and security is enhanced without compromising and thereby increasing cost of doing business. Vertical and horizontal market and business expansion is compromised and greatly affected as cost of doing business increases.

Management Expertise
  • Experienced management team with more than 10 years of expertise in handling Call Center and BPO teams and campaigns.
  • Managed and operated one of the biggest data entry companies serving the US market in the mid-eighties.
  • Grew an incubated 6-man transcription operations to almost 2,500 FTEs from one site to three with full redundancies operating 24/7.
  • Availability of collaborative certified IT skills and project management expertise.
Engagement Methodology
ECIQUEST uses ACE, an internally designed and proven methodology in process outsourcing engagement for offshore collaboration and programs.
A
Align
Scoping, understanding and defining deliverables, process orientation and training, resource and skills identification and deployment
C
Calibration
Walk the talk, establishing and testing operational KPIs and program processes, program resource enhancement and sharpening
E
Execute
Program engagement documentation and hand-shake, implementation and ramp for long term operations